How can we help?
Answers to common questions — and a real person when you need one.
Write to us
Tell us your PC model, what you did and what happened. Screenshots help.
Payments and refunds
Payments, invoices, VAT and refunds are handled by Lemon Squeezy, our reseller (merchant of record). Not happy? Write to us within 14 days of your purchase. Refund policy ›
Installing Maniac OS
How do I make a USB stick?
Download the ISO and write it with balenaEtcher, or with Rufus on Windows choosing DD image mode. See How to install.
My PC doesn’t start from the USB stick.
Open the boot menu while the PC starts (often F12, F11, F8 or Esc) and choose the USB stick. On some PCs you need to enable USB booting in the firmware settings. Secure Boot can stay on.
The screen stays black.
Choose Maniac OS (basic graphics) in the boot menu.
Can I keep Windows?
Install Maniac OS on a second disk. The installer erases the whole disk you choose.
Buying apps
Which payment methods can I use?
Lemon Squeezy accepts cards and other methods depending on your country. The checkout shows what’s available to you.
Do I get an invoice?
Yes. Lemon Squeezy e-mails a receipt; you can add your company’s VAT number at checkout.
How many PCs can I use an app on?
Up to 5 PCs signed in with your Maniac ID.
Why does a bought app only run on my PC?
Maniac apps are signed and encrypted for the PC they’re installed on. This protects your data and the app. On another PC, simply sign in and install it again from Store › Purchased.
Refunds
How do I ask for a refund?
Write to support@maniaclab.app within 14 days of buying, with your order number. Refunds are paid back by Lemon Squeezy to the original payment method.
What happens to the app after a refund?
The purchase is removed from your Maniac ID and the app stops working on your PCs. See the refund policy.